Power Personnel is committed to providing a higher standard of service and to the delivery of safe, quality patient care. Power Personnel complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within Power Personnel support ensures the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Power Personnel has outlined the following written description of our service features:
1. Competency Review
It is the responsibility of Power Personnel to conduct and finalize the pre employment assessment of the assigned employee’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the customer upon completion of Power Personnel’s orientation.
It shall be the responsibility of the customer to cooperate in a review or evaluation of each assigned employee, relative to the employee’s ability to perform specific job functions upon completion of employee’s assignment or shift. Power Personnel relies on the customer’s feedback in order to accurately assess and re-assess the competence of the assigned employee on an ongoing basis based on the customer’s report of clinical performance.
2. Orientation of Employees
Power Personnel will provide all new employees with an orientation to the company’s policies and procedures. It shall be the responsibility of customer to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate the competency and ability of assigned employee to properly use the equipment.
3. Clinical Inquiries
Our Clinical Liaison, a Registered Nurse, is available 7 days a week to answer clinical questions.
4. Requirements for Staff Specified
The requirements of staff sent to the customer by Power Personnel are to be determined by the customer as part of the written agreement between the two parties. It is Power Personnel’s obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.
5. Incident, Error, Tracking System
Upon notification of incidents and or errors, Power Personnel shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, and utilizing its data gathering tools. Information gathered, tracked and analyzed is to be shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required.
6. Staff Matching Requirements
Power Personnel shall verify the assigned employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match the requirements for the assignment. Matching the assigned employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for allied personnel and non-licensed nursing personnel such as sitters, caregivers and nursing assistants. It may also include licensed nursing personnel upon the request or approval of the customer.
Assigned employees may only be placed in assignments that match the job description for which Power Personnel assigns them; if an assigned employee is asked to float to another department or unit with the customer, the department or unit must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned employees should only be floated to areas of comparable clinical diagnoses and acuities.
8. Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify Power Personnel within 24 hours of the event; any competency issues, incidents, and/or complaints related to the assigned employee and/or Power Personnel Customer agrees to initiate communication with Power Personnel whenever an incident/injury report related to the assigned employee is completed.
9. Emergency, Natural Disaster
In the event of an emergency, natural disaster or other uncontrollable event, Power Personnel will continue to provide service to you through our corporate network from a location where phones and computers are functional. Power Personnel will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.
As the provider of staffing services, Power Personnel will be the employer of assigned employees and shall not by reason of their temporary assignment with the customer through Power Personnel become employees of the customer. At its sole discretion, Power Personnel reserves the right to utilize independent contractors in addition to its employees, to assist in the provision of all agreed upon healthcare supplemental staffing services.
11. Joint Commission Communication
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact a corporate representative to discuss the issue. Power Personnel has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the Power Personnel corporate office at 800.778.0711. A corporate representative will work with you to resolve your concern.
Any individual or organization that has a concern about the quality and safety of patient care delivered by Power Personnel healthcare professionals, which has not been addressed by Power Personnel management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at 630.792.5636. Power Personnel demonstrates this commitment by taking no retaliatory or disciplinary action against employees when they do report safety or quality of care concerns to the Joint Commission.