Why Should You Employ Behavioral Interviewing Techniques for Healthcare Staff?

20 Jan 14:00 by Power Personnel


A healthcare professional is mandated to hold certain certifications and many hours of training in order to be licensed. These strict qualifications help maintain a standard of care for patients, but it also makes interviews difficult. You want your future employee to have the book knowledge, but you need to know about them personally, as well. Being able to rattle off answers in an interview doesn’t help you get to know how they will react in certain situations or even if they are capable of being professional in the middle of high stress.

Behavioral questions will give you more insight into a candidate than the questions they can practice. These types of questions require more than a bulleted list and have less chance of being memorized, especially since employers will ask them in different ways.

Behavioral Interview Questions for Healthcare Candidates

  • Describe a time when you struggled to build a relationship with someone important. How did you overcome that?
  • Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?
  • Describe a time when you saw some problem and took the initiative to correct it, rather than waiting for someone else to do it.
  • Tell me about a time you were dissatisfied in your work. What could have been done to make it better?
  • Give me an example of a time you managed numerous responsibilities. How did you handle that?
  • Tell me about a time you failed. How did you deal with the situation?
  • Describe a time you were under a lot of pressure. What was going on, and how did you get through it?
  • When you’re working with several patients, it’s difficult to deliver excellent service to them all. How do you go about prioritizing their needs?

These can be a great starting point. Think about how your team interacts daily and how you notice them handling things, and ideally how you’d like it to work. You want someone who will fit into the team but also someone who will make the team better. Relationships are critical within the healthcare field.

Looking for Help Finding Healthcare Job Seekers in the Bay Area?

Consider making a list of what is important on your team, not skills but behavioral attributes such as thinking on their feet, handling delicate situations, dealing with various personalities, multitasking and more. You know your practice and how you envision it at its best. The skills will be there and many can be learned, but you need staff who will take the necessary actions to complete the tasks.

Whether you are looking for a single staff member or for comprehensive float pool assistance, Power Personnel has a team of experienced healthcare staffing professionals ready to help your team with a custom solution. Contact us today.