Hospital Call Center Agent/Scheduler - Stanford Enterprise Contact Center Radiology

  • Location

    Newark, United States

  • Sector:

    Call Center Agent/Scheduler

  • Contact:

    Priya Shethna

  • Contact email:

    Priya Shethna

  • Job ref:

    1043

  • Published:

    3 months ago

  • Expiry date:

    2020-06-27

  • Consultant:

    #

Would you like to make competitive pay and have a contract-to-hire opportunity at California’s 4th best healthcare organization? Apply now to get started!

What’s in it for you:

  • Pay: $23-$25 DOE
  • Weekly pay (direct deposit/debit card option)
  • Contract-to-hire opportunity depending on performance
  • Prestigious healthcare organization
  • Referral bonus
  • 24-hour accessibility
  • Personalized service
  • ...and many more great benefits!

Must have:

  • Minimum 2 years of Radiology experience
  • High school diploma/GED
  • Stellar customer service
  • Active listening
  • Multitask

*Please only apply if you have experience in Radiology.

Nice to have:

  • Call center experience
  • Heavy radiology scheduling experience
  • EPIC

What you will do:

  • Act as liaison between the caller and the clinic, pharmacy, providers
  • Only work with returning patients to schedule appointments, prescriptions, providing directions, communicating with physicians
  • Respond to a high-volume of incoming and outgoing telephone calls and faxed referrals (80 calls/day per agent)
  • Identify urgent customer needs or operational issues, and escalate appropriately
  • Use functionality of the telephone system as required

Refer a friend and get $125 bonus!*

*In order to receive the $125 bonus, the referred person must work at least 20 shifts.