Call Center Agent - Stanford Enterprise Contact Center

  • Location:

    94560

  • Category:

    Call Center Agent

  • Type:

    Contract

  • Pay Rate:

    $21/hr

  • ID:

    1211

  • Published:

    12 days ago

  • Consultant:

    Priya Shethna

Would you like stability during these hard time while lending a helping hand to assist with the global crisis of COVID-19? Apply now to become a Call Center Agent at Stanford Enterprise Contact Center in Newark, CA!

What's in It for You:

  • A great cause
  • Competitive pay
  • Extension opportunity
  • Prestigious hospital
  • Great resume experience
  • Weekly payroll
  • Health benefits
  • Referral bonus
  • 24-hour accessibility
  • Personalized service

Qualifications:

Education

  • High School Diploma or GED equivalent

Experience

  • 1 year

Knowledge Skills and Abilities

  • Type 40 words per minute
  • Excellent customer service skills
  • Demonstrated knowledge of proper English grammar in speaking and writing
  • Effectively listen to resolve patient's/customers inquiries
  • Maintain respect and composure in stressful situations
  • Navigate complex software tools and accurately input data
  • Effectively document caller notes into the medical record
  • Ability to adjust communication to fit the needs and level of understanding of the receiver
  • Ability to apply business logic to resolve patient/customer issues while managing multiple priorities. 

Responsibilities:

This position is a temporary role to help assist with the national crisis we are facing with encountering COVID19. You will be the first respondents to a world renown hospital at Stanford Health Care triage calls for patient and family members. There is potential that your assignment may extend, and potentially depending on your performance to join a team of dedicated health care workers. We hope that you bring compassion, a work ethic that is dedicated towards people in need, and understand you are part of a dynamic team helping to support ill patients by providing stellar customer service. 

The Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires. 
 
The functions performed by employees in this job family will vary by level or the area(s) to which assigned, but may include (and not be limited to) the following 
  • Respond to a high-volume of incoming telephone calls and referrals
  • Assist patients in registering and canceling appointments
  • Accurately document and route calls to the proper department
  • Identify urgent customer needs or operational issues, and escalate appropriately
  • Maintain respect and composure when speaking with customers
  • Efficiently navigate medical records and ensure patient information is up-to-date and accurately entered in the correct location
  • Meet all regulatory and compliance standards
  • Deliver high-level of customer service
  • Follow documented protocols and guidelines  
  • Meet and exceed departmental quality assurance standards
  • Use reference documents and online knowledge-base tools to clearly articulate accurate information regarding SHC services
  • Adhere to work schedules including breaks and lunches
  • Use functionality of the telephone system as required
  • Other departmental duties as assigned 

About Power Personnel:

Power Personnel is a leading Bay Area diversity health care staffing agency. Our company started and has continued for 25 years as a woman-owned and minority-owned company. We are proud to be an equal opportunity employer committed to creating a diverse workplace and inclusive culture. Our structured interview process is designed to eliminate bias and focus on key competencies in order to evaluate applicants based on their overall qualifications and skills. Every applicant receives consideration regardless of age, race, color, religion, gender identity or expression, disability, veteran status, or national origin. Our mission is to help our clients succeed by providing a talented workforce of diverse and highly-skilled healthcare professionals. Come join our engaged, creative, and innovative team! You will have the opportunity to work for clients such as Stanford Health Care, Kaiser Permanente, Dignity Health, El Camino Hospital, Valley Medical Center, various Skilled Nursing Facilities, and many more hospitals throughout the Bay Area. Apply Now!

Refer and get a $125 bonus!* 

*In order to get the bonus, the referred person must work at least 20 shifts.

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